How do I return my order?Updated 3 months ago
Preparing your return:
Visit our Returns Portal and submit a return request
Once approved, we will send you a prepaid label for you to return the items to us
Securely pack your unopened pouch(es) into the box they were delivered in (or similar) to ensure they arrive back to us in perfect condition.
Send your package back to us using the prepaid return address label we’ll share with you.
We’ll then contact you by email to confirm your return has been received and refunded. Please note that, unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us. If you decide to part-return a subscription purchase, you will be charged the standard retail price for the units you choose to keep, rather than the discounted subscription price.